Support

Thank you for your interest in our work. We are here to help you, but we are also a small team. So that we may best help you:

1. Before reaching out to us, please review the following Frequently Asked Questions.

2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.

Thanks!

– Jonathan & Team


FAQ for the Neuroscience and Yoga Online Conference

I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:

– You use Gmail and the email has landed in your promotions tab.

– The email somehow landed in your junk or spam folder.

– Sometimes autocomplete registers you with a different email address than the one you anticipated. Ensure the email you're checking is the same as the one you registered with (sounds silly, but it happens to us, too!).

– You’ve marked one of our emails as "spam". When this happens, our emails are automatically filtered out. You can find one of our previous emails, and relabel it as "not spam" and this should fix the problem going forward.

If you are still unable to find your confirmation email, please submit a support ticket below.

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

Yup, just go ahead and fill out the form below and we’ll take care of it right away. Be sure to enter your full name and the email address you used when you purchased so we can find your order. Thanks!

I missed one of the live events, or one of the presentations (available for 24 hours)!! What can I do?

We get it. Life goes on around a conference like this: work, school, family, friends, illnesses, etc. We're here to make sure you get the most out of the conference! We offer a Lifetime-Access Pass to all the content, but because hosting this takes significant resources, it does cost a little more money. You can check it out here.

 

Help! I can’t get the videos to play or they are skipping/playing slowly…

There are many possible reasons for this issue:

– The main cause is your internet connection speed. High-speed internet is a must for viewing streaming videos. We recommend a connection speed of no less than 10 Mbs. Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause due to the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net.

– Another main cause is the speed of your computer. Computers less than 3 years old (and connected to high-speed internet) should stream the presentations without issue. Try using another device like your phone.

– In some instances, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a specialized program to fix these kinds of issues.

– The last frequent cause is the browser you are using. We recommend the latest version of Firefox, Google Chrome or Safari. Internet Explorer will work, but must be version 9 or higher. Version 8 and older have known issues with streaming video. If none of these options help to resolve your issues, please fill out a support ticket below and include as much detail as you can, including answers to the following questions. We will do our best to help you out.

I purchased a Live-Access Pass, but would like to upgrade to the Lifetime-Access Pass. Can I just pay the difference of $75?

Yes, absolutely. Fill out the form below to let us know, and we'll take care of it. 

 

I registered and would like to donate. Where can I donate?

You are very kind! Thank you for supporting this conference!!

The option to donate will come at the end of the conference. We will send an email at the end that includes details about how to donate.     

I have not gotten Zoom links with my Presentation-Access Pass. Why?

We will send you the right links before every event. Unfortunately, we are technologically limited and we don’t have enough space in Zoom for everyone, so we are using a workaround where Live- and Lifetime-Access Pass holders attend via Zoom, and the Presentation-Access Pass holders attend via YouTube Live (because there are many many more Presentation-Access Pass attendees). You will get the exact same content through both. This will be the case for all live presentations, that is to say those with Dr. Sat Bir Khalsa.

The Zoom links for live events are not working with my Live- or Lifetime-Access Pass. Why?

The most common reason for this is that you are not logged into Zoom. For security, we require everyone be logged into their Zoom account to come into the Zoom room. Each email has a reminder about this at the bottom. 

I signed up after the conference started and missed some events, what can I do?

Check the schedule! Some events are available for 24 hours, so you may be able to catch them before they expire. This includes presentations, and if you purchased a Live-Access Pass, the yoga classes.

Otherwise, the best way to be able to catch up at a time that's convenient for you is to purchase the Lifetime-Access Pass. With this, you'll have ongoing access to recordings from every event, along with workbooks, transcriptions, and other bonuses to enhance your learning. 

And, even if you miss some material, this conference is packed with amazing content, so you will still have plenty to look forward to! 


FAQ for the Neuroscience and Yoga Online Research Pilot

I registered, but have not received a confirmation email with further information. Is there a delay?

Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:

– You use Gmail and the email has landed in your promotions tab.

– The email somehow landed in your junk or spam folder.

– Sometimes autocomplete registers you with a different email address than the one you anticipated. Ensure the email you're checking is the same as the one you registered with (sounds silly, but it happens to us, too!).

– You’ve marked one of our emails as "spam". When this happens, our emails are automatically filtered out. You can find one of our previous emails, and relabel it as "not spam" and this should fix the problem going forward.

If you are still unable to find your confirmation email, please submit a support ticket below.

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

Yup, just go ahead and fill out the form below and we’ll take care of it right away. Be sure to enter your full name and the email address you used when you purchased so we can find your order. Thanks!

Help! I can’t get the videos to play or they are skipping/playing slowly…

There are many possible reasons for this issue:

– The main cause is your internet connection speed. High-speed internet is a must for viewing streaming videos. We recommend a connection speed of no less than 10 Mbs. Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause due to the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net.

– Another main cause is the speed of your computer. Computers less than 3 years old (and connected to high-speed internet) should stream the presentations without issue. Try using another device like your phone.

– In some instances, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a specialized program to fix these kinds of issues.

– The last frequent cause is the browser you are using. We recommend the latest version of Firefox, Google Chrome or Safari. Internet Explorer will work, but must be version 9 or higher. Version 8 and older have known issues with streaming video. If none of these options help to resolve your issues, please fill out a support ticket below and include as much detail as you can, including answers to the following questions. We will do our best to help you out.

What is the purpose of this research study?

The purpose of this research study is to further our understanding of how yoga affects the brain, and to improve research protocols to answer questions regarding neuroscience and yoga. We hope this pilot will help researchers use the internet to accelerate neuroscience and yoga research.

We will use a series of virtual experiments to achieve this.

Are there any risks to participating in this study?

There are no foreseeable risks for participating in this study, beyond those of minimal risk.

You may experience frustration that is often experienced when completing surveys. Some questions may be of a sensitive nature, and you may therefore become upset as a result. However, such risks are not viewed as being in excess of “minimal risk” 

If, however, you become upset by questions, you may stop at any time or choose not to answer a question. If you would like to talk to someone about your feelings about this study, you are encouraged to contact us.

What are the possible benefits of this study?

You may or may not benefit personally from being in this study. Your scores of the neuroscience games will be shared with you at the end, which could help inform you about how yoga affects your neurophysiology. Further, we hope that, in the future, other people might benefit from the knowledge obtained in this study.

What will I be asked to do for this study?

In this study, you will be asked to complete online games before and after yoga classes. You will need to do this twice per week for 3 weeks, and you can do this on your own time. No in-person visits are required for this study. 

Thanks for reading! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. 

© 2022 Neuroscience and Yoga Online Conference is curated by NeuroYogaNYC.